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Client Scenarios
A major metaphor we use is the paradox of the distance runner
and the sprinter. Our experience is that most companies need
both, not one or the other. Most of our clients come to us,
when they discover that the primary competency that has resulted
in their success to date is insufficient for long-term profitability.
They know they need to do something different, but their paradigms
are imbedded deeply in their cultures. For performance to change,
there needs to be significant shifts in values, perceptions,
behaviors, culture.
In Silicon Valley the paradigm is speed, even after Wall Street's
decline. Quality in Silicon Valley is about sustainability,
customer advantage and trust, while still operating on Internet
time. This requires quick capture of trends and sufficient focus
on quality for business relationships and trust to develop.
The following case studies are composites of our recent client
work. The names and specifics have been disguised and combined
to protect the confidentiality of our clients' issues and to
maintain their competitive advantage of using our services.
Questions we typically ask our clients:
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What is the biggest challenge your organization
is facing, and what are you doing about it?
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What are the symptoms of need for coaching,
team building and training?
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What systems and processes have you created
to address your performance goals?
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What is your organization doing to provide
sustainable value to your customers?
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What is your organization doing to create
a high performance culture?
Client Scenarios
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A senior executive at a global high tech organization
has recently been promoted. He has aggressive sales goals,
and is concerned about how to get his new team performing
at the needed level. Executive coaching and team development
supported the peak performance program that delivered results.
Click to see full
Scenario for Case #1.
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Health center had high stress, high turnover and poor morale.
Cost control was a constant concern. Management team was
technically competent, but from a management perspective,
young and inexperienced. Leadership Development was just
the start of the program that turned this situation around.
Click to see full
Scenario for Case #2.
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Entrepreneurial start-up, preparing to do an IPO, was
concerned about their mediocre financial performance. Company
was not performing to its potential and CEO was interested
in a motivational speech and team building for an upcoming
annual meeting. Our assessment revealed that there were
more fundamental issues that needed to be addressed.
Click to see full
Scenario for Case #3.
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